Support
Human support for hosts and guests
Whether you are troubleshooting a calendar sync or helping a guest before check-in, our team is structured around listings—not a maze of unrelated product areas.
Priority inbox
Billing, payouts, and trust & safety escalations are routed to a dedicated queue so hosts are not stuck in a generic help tree.
Live chat windows
Peak hours coverage for guests who need quick answers before they confirm a booking—without leaving the listing context.
Phone callbacks
Schedule a callback when you are managing multiple properties or migrating inventory from another platform.
What you can expect
First response
Under two hours on business days for verified hosts.
Resolution target
Most payout and calendar issues closed within one business day.
Escalation path
Clear tiers so urgent incidents reach the right specialist quickly.
Incidents that need a careful hand
For disputes, damage reports, or identity concerns, keep details inside a private ticket. Attach photos, reservation IDs, and timelines so our specialists can reconstruct the story without bouncing you between departments.
Start a confidential case